IT Business Analyst

We are looking for an IT Business Analyst to sit between the business and the ERP technology that runs it. You will work with Operations, Sales, and Finance leadership to understand what they are trying to accomplish, then shape that into work a technical team can build with confidence.

Responsibilities

Build working relationships with functional and site leadership; Understand margin pressure, growth plans, and capability gaps well enough to contribute to a rolling roadmap; Serve as the front door for technology requests, triaging each one to resolve, route, shape, or decline with rationale; Produce documentation that engineering can build from and that stakeholders recognize as their own problem stated back to them; Express technical constraint, risk, and cost in business terms such as cycle time, revenue at risk, and hours deflected; Build genuine working knowledge of the application estate, tracing processes end to end across system boundaries and understanding where the data lives; Take assignment of ambiguous issues and drive them to documented resolution alongside the stakeholders; Maintain the connective tissue on active initiatives: status, decisions, dependencies, and the written record; Partner with technical staff and external consultants; Identify and qualify candidates for automation, integration, and AI-assisted workflow, build the business case, define the success measure, and verify benefits after implementation; Serve as a business-side integration resource for newly acquired entities, mapping incoming process to the standard stack and identifying what must be preserved and converted

Requirements

4+ years' experience in business analysis, business systems analysis, IT business partnering, or applications management; Demonstrated history of carrying cross-functional problems through to resolution; Working literacy in ERP and CRM data models; ability to follow a transaction across system boundaries; Strong written communication and the ability to produce a specification for engineers; Credibility with production team members; Comfort with ambiguity and daily problem solving

Nice to have

Manufacturing, printing, fabrication, event production, or engineered-to-order environment experience; Microsoft Dynamics 365 Business Central, Salesforce, or comparable low-code platform experience; Exposure to workflow automation tooling and to AI-assisted or agentic workflow development; Experience in a multi-entity, multi-currency, or private-equity-backed organization; Familiarity with ITIL 4 service management concepts or BRM Institute practice; SQL or reporting-tool fluency (Power BI, Domo, or similar)

Benefits

Health Care Plan (Medical, Dental & Vision); Retirement Plan (401k); Life Insurance (Basic, Voluntary & AD&D); Paid Time Off; Short Term & Long-Term Disability; Training & Development; Wellness Resources