IT Digital Workplace & Endpoint Specialist

As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time.

Responsibilities

Manage device security, SaaS platforms, identity & access, and employee IT experience; Contribute to build projects that reduce operational toil; Join IT oncall rotation (helpdesk) with buddy/shadowing support; Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning); Handle IT oncall shifts autonomously (40 to 60% of your work days); Own onboarding/offboarding workflows end-to-end; Contribute to build projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates; Ship automation or self-service projects that measurably reduce IT toil; Lead low to medium IT projects end-to-end; Lead medium to high-complexity IT projects end-to-end; Mentor newer team members, reduce bus factor through documentation and knowledge sharing

Requirements

1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO); macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment); Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent); Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk; Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability; Delivers with attention to detail: Handles run tasks reliably and consistently; Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements; Takes feedback well and learns fast: Open to coaching, iterates quickly; Collaborative and positive: Works well with teammates and other communities; Proactive: Identifies what needs doing and proposes next steps (with guidance where needed); Fluent French & English; You must be legally eligible to work from France.

Nice to have

Experience with Kandji specifically; Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness; Basic scripting ability (Python, Bash, etc.) or willingness to learn; Experience with SaaS vendor management and/or license administration; Interest in automation and coding (even from college/school projects); Experience in a fast-growing tech company environment

Benefits

Remote work flexibility