IT Engineer

We're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results. This role is required to be in-person, working 5 days a week from our San Francisco or New York office. We value teamwork and in-person collaboration.

Responsibilities

Implement and manage software and services that enhance productivity for both our engineering and GTM teams; Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems; Develop and implement automated workflows to reduce manual tasks and improve efficiency; Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom; Order, configure, deploy, and maintain laptops and other hardware for employees across all offices; Implement and maintain end-user security best practices across all IT systems; Create clear documentation and manage IT assets and licenses

Requirements

3+ years in a technical IT support role; Bachelor's degree in Computer Science, Information Technology, or equivalent experience; Experience with Okta administration and Okta Workflows automation; Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security; Experience administering collaboration tools (Zoom, Teams, Slack); Strong knowledge of Google Workspace and Microsoft Office 365 administration; Solid understanding of networking concepts (TCP/IP, DNS, DHCP); Excellent problem-solving abilities and organizational skills; Experience supporting both local and remote staff

Nice to have

Okta Certified Professional or Administrator certification; Experience with office network troubleshooting (Cisco Meraki wifi, cabling); Python programming or scripting skills, experience with API integrations