IT Engineer

Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our SF office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.

Responsibilities

Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution; Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding; Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding; Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware; Build and document IT processes, runbooks, and self-service resources that scale as Rho grows; Partner with Security, People, and Finance on access controls, compliance, and asset management; Lead IT onboarding for new hires and ensure a seamless day-one experience

Requirements

5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment; Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms; Strong working knowledge of Google Workspace, Slack, and common SaaS administration; Experience managing office IT infrastructure, including networking, AV, and conference room technology; Excellent troubleshooting skills and a customer-service mindset; A clear communicator who can document processes and support non-technical teammates; Willing and able to work on-site 5 days per week in our SF office

Benefits

Equity; Healthcare benefits; Paid time off