IT Enterprise Applications Administrator, Atlassian Admin

CHAOS Industries is looking for an IT Enterprise Applications Administrator (Atlassian Admin) to own the health, security, and day-to-day operation of our Jira, Jira Service Management, and Confluence environments across both our commercial and FedRAMP-authorized Atlassian tenants. Atlassian is where our engineering, IT, program, and compliance teams plan work, track delivery, handle service requests, and document how we operate. In a defense environment, that means keeping the platform fast and well-automated while holding it to strict data-handling, access, and audit standards. You will join the IT organization alongside infrastructure, cybersecurity, and service desk, and partner closely with the programs and engineering teams that depend on these tools every day.

Responsibilities

Administer and maintain Jira, Jira Service Management, and Confluence in both the commercial and FedRAMP Atlassian tenants, including projects, spaces, issue types, workflows, schemes, custom fields, screens, permissions, and global settings; Manage Jira Service Management (service desk) projects and workflows, including request types, queues, SLAs, approval flows, customer portals, and knowledge base links to Confluence; Work directly with IT, cybersecurity, HR, facilities, program, and other teams to identify manual requests and processes, map them end to end, and design and build workflows and automations; Maintain clear boundaries between tenants and ensure CUI and export-controlled data are created, stored, and shared only in the authorized environment; Design, build, test, and maintain automation rules in Jira and Confluence; Track feature, app, and automation differences between commercial and FedRAMP environments; Manage user lifecycle and access, including onboarding and offboarding, group and role management, SSO and automated provisioning, and periodic access reviews; Support security and compliance requirements such as CMMC, NIST SP 800-171, and DFARS; Evaluate, install, configure, upgrade, and retire Atlassian Marketplace apps and integrations; Gather requirements from stakeholders and translate them into project templates, workflows, JQL filters, dashboards, and reports; Govern Confluence content including space structure, page templates, ownership, marking, archiving, and retention; Follow the change control process for platform changes, including upgrades, migrations, content moves between tenants, and instance cleanups; Serve as the escalation point for Atlassian support requests, perform root-cause analysis, and work with Atlassian support when needed; Create and maintain administrator documentation, runbooks, and user training materials

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or another related field or equivalent work experience; Hands-on experience administering Jira and Confluence Cloud for a multi-team organization, including permission schemes, workflows, custom fields, and project and space configuration; Experience administering Atlassian products in a FedRAMP-authorized or other government cloud environment, or comparable experience managing separate commercial and regulated tenants; Proven track record building and maintaining automation rules in Jira and Confluence, including conditions, branching, smart values, and scheduled or webhook-triggered rules; Experience configuring and administering Jira Service Management, including request types, queues, SLAs, approval workflows, and customer portals; Working knowledge of JQL, with the ability to build filters, dashboards, and reports for non-technical stakeholders; Experience managing users and groups, including SSO and automated provisioning (SAML/SCIM) with an identity provider such as Entra ID or Okta; Familiarity with handling CUI and working under frameworks such as NIST SP 800-171, CMMC, or DFARS 252.204-7012, including access control, audit logging, and data-handling requirements; Experience working with stakeholders to map processes and turn them into automated workflows, with clear written and verbal communication; Experience working within a change management process and documenting administrative procedures; U.S. person status, as required for access to CUI and export-controlled data (ITAR/EAR)

Nice to have

Active U.S. government security clearance, or the ability to obtain one; Atlassian certification in Jira or Confluence administration; security certification such as Security+ or CISSP; Experience supporting CMMC, NIST 800-171, or FedRAMP assessments, including producing evidence and responding to auditor requests; Scripting or API experience (REST APIs, Python, PowerShell, or ScriptRunner) to extend automation beyond built-in rules; Experience with ITIL or ITSM practices, and with migrating or consolidating Atlassian instances or moving content between tenants

Benefits

Medical, dental, and vision benefits 100% paid for by the company; 401k (+ 50% company match up to 6% of pay); FSA; HSA; life insurance; Free daily lunch while working onsite; Fully-stocked kitchen; Unlimited PTO; Casual dress code; Competitive base salaries; Generous pre-IPO stock option grants; Relocation assistance