IT Field Support Engineer

We're looking for an IT Field Support Engineer to join our Field team based in London. As an IT Field Support Engineer, you will have a strong technical support background and will ensure excellent standards and customer experience are delivered. You will be driven and will enjoy taking control of situations to help resolve technical issues. You will travel frequently throughout the UK, therefore a valid UK driving license is essential. Full time (37.5 hours per week), Monday to Friday.

Responsibilities

Troubleshooting and diagnosing technical issues; Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately; Deploying new hardware and software solutions; Installing and migrating customer networking equipment; Attending customer sites for break-fix and chargeable incidents; Travelling frequently throughout the UK

Requirements

Experience working in a similar role; Excellent communication and documentation skills; Excellent customer service and ability to build strong working relationships with colleagues and customers; Confidence to make decisions and demonstrate sound judgement; A full and valid UK Driving License; Strong technical support background

Nice to have

Experience with VMWare; Experience with Windows Server; Experience using Mitel; Networking fundamentals, CCNA

Benefits

Company Vehicle; Continuous learning and development