IT Help Desk Consultant 1st level with German

About Bosch Service Solutions in Timișoara

Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services , including software-based solutions, consulting and management, AI, automation and customer experience . We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

Offers support (1st and 2nd level) for Bosch users and/ or Bosch business partners by providing assis tance or information, in accordance with the procedures and work instructions;  Identifies, analyzes, solves and documents the errors reported by the users;  Assures correctness and durability for the offered solutions;  Participates in the improvement of the ITSD performance indicator;  Promotes the image of the company through attitude, knowledge, client orientation and availability to wards client’s needs;  Records the essential points of each customer interaction in the ticketing system according to ITSD Work Instructions;  Offers support to colleagues in need and proves team spirit;  Is trained and assumes the changes that have occurred in the procedures and services of the company;  Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;  Is aware and complies with the provisions of the International Procedure System of Integrated Man agement manual (quality, environment, health and occupational security) regarding his/ her own ac tivity;  Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;  Fulfils any other tasks related to area of responsibility, as requested by direct superior.  Respects breaks and login times according to ITSD shift plan and Internal Regulations

Requirements

University Diploma (Optional); High school Diploma; Language: De B2, En; Ability to communicate, adequate tone, active listening; Customer oriented; Flexibility; Persuasion; Promote company’s image; Positive attitude; Autonomous; Ability to remain calm during tense situations  Customer counseling

Benefits

Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences,; Meal tickets - A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 40 Ron,; The company performance related pay - Your contribution to Bosch is valuable. Celebrate a successful year with the company performance related pay,; Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron,; Loyalty bonus : We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.; Language courses - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.; Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus,; Relocation package - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary.; Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus,; Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis),; Discounts to our partners - We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.