IT Help Desk/Deskside Support

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

This is a full-time, onsite position.; Benefits include Health, Dental Vision and 401k.; Pay starts at $33 per hour; Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.; Provides support to client identified VIPs; Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.; Perform Install/Move/Add or Change (IMAC) activities.; Perform all assigned desk-side support activities; Display outstanding technical and professional services skills at all times; Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines; Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair; Understands and follows all documented service operations policies and procedures.; Other duties or certifications may be assigned to meet business needs

Requirements

Typically requires technical school certification or equivalent of 2-4 years of relevant experience; Certifications and/or Qualifications:; Maintain all required OEM Certifications as directed by Management; Knowledge of relevant software and hardware systems; Understanding of ITIL methodologies; A+ certification is desired; May require additional customer-specific certifications or training as required; Excellence in communication and customer-facing skills; Strong oral, written and interpersonal skills; Ability to follow instructions and processes with minimal instruction; Ability to lift and or move various computer equipment up to 50 lbs.; Must own a basic repair kit; Additional requirements may exist if offer of employment is extended