IT Infrastructure Manager

We are seeking an experienced IT Operations Manager to lead the design, operation, security, and continual improvement of Daniels Health's core technology infrastructure. This role owns the enterprise network, server and hybrid infrastructure environment, and Microsoft Azure tenant, ensuring these platforms are reliable, secure, scalable, well-governed, and aligned with business requirements across global entities. The IT Operations Manager is accountable for the operational health and strategic evolution of on-premises, cloud, and hybrid infrastructure. This includes network connectivity, firewalls, wireless, servers, virtualization, storage, backup and disaster recovery, Microsoft Azure services, identity and access integrations, monitoring, patching, and infrastructure lifecycle management. The role partners closely with Cybersecurity, Service Desk, Applications/Development, and business stakeholders to provide secure, resilient technology services for field, operations, and office personnel, both remote and onsite. This position combines people leadership, hands-on technical depth, vendor management, operational governance, and project delivery. The successful candidate will establish clear ownership, standards, documentation, performance measures, and roadmaps for the infrastructure estate.

Responsibilities

Own the operational performance, availability, capacity, security, and lifecycle management of enterprise network, server, cloud, and hybrid infrastructure; Lead and develop infrastructure personnel, contractors, and managed service providers; Design, implement, maintain, and continually improve resilient network services, including LAN, WAN, SD-WAN, VPN, internet connectivity, firewalls, wireless, routing, switching, DNS, DHCP, and network segmentation; Own server and compute platforms, including Windows and Linux servers, virtualization, storage, file and print services, directory services, and supporting infrastructure components; Own the Microsoft Azure tenant and associated platform services, including subscriptions, resource organization, governance, networking, compute, storage, backup, monitoring, cost management, and role-based access controls; Manage hybrid connectivity and integrations among Azure, on-premises infrastructure, Microsoft 365, Entra ID, SaaS platforms, and business applications; Establish and maintain infrastructure monitoring, alerting, health checks, performance baselines, capacity planning, and operational reporting; Ensure infrastructure changes are properly planned, reviewed, tested, documented, communicated, and implemented in accordance with change-management and security requirements; Partner with the Cybersecurity team to implement and operate secure infrastructure configurations, identity controls, network segmentation, vulnerability remediation, logging, endpoint/server hardening, and privileged-access practices; Ensure timely patching and remediation for servers, network devices, Azure services, and supporting infrastructure; Own backup, recovery, and disaster-recovery capabilities for infrastructure services; conduct and document regular restoration and failover tests; Develop, maintain, and test business continuity and disaster-recovery procedures for critical infrastructure platforms; Maintain accurate network diagrams, infrastructure inventories, configuration standards, runbooks, recovery procedures, and technical documentation; Ensure infrastructure practices support applicable company security, privacy, compliance, and audit requirements; Develop and maintain a multi-year infrastructure roadmap; Lead infrastructure projects from requirements through design, implementation, transition to operations, and post-implementation review; Evaluate infrastructure technologies, service providers, licensing models, and architecture options; Manage infrastructure vendors, carriers, cloud providers, hardware suppliers, and managed service partners; Drive standardization, automation, and operational maturity through infrastructure-as-code where appropriate, scripting, repeatable deployment practices, and streamlined support processes; Establish and report meaningful operational KPIs; Collaborate with the Service Desk to ensure effective escalation paths, knowledge transfer, service transition, and timely resolution of infrastructure-related incidents

Requirements

Minimum of 5 years of hands-on experience supporting enterprise infrastructure, including network, server, cloud, or hybrid environments; Minimum of 2 years of experience in an infrastructure, systems, network, cloud operations, or IT operations management capacity; Demonstrated experience leading technical teams, vendors, managed service providers, or complex infrastructure projects; Experience designing, implementing, and supporting enterprise network services across multiple sites and remote users; Experience administering and governing Microsoft Azure environments in a production enterprise setting; Experience with server administration, virtualization, storage, backup, disaster recovery, monitoring, patch management, and infrastructure lifecycle planning; Experience effectively communicating cross-functionally and with stakeholders at varying levels of the organization; Strong knowledge of enterprise networking, including routing, switching, firewalls, VPN, wireless, WAN/SD-WAN, DNS, DHCP, network segmentation, and network troubleshooting; Strong working knowledge of Microsoft Azure, including tenant/subscription governance, resource groups, virtual networks, network security controls, Azure Virtual Machines, storage, backup, monitoring, policy, cost management, and role-based access control; Strong knowledge of Windows Server, Active Directory and Entra ID integrations, Group Policy, virtualization platforms, storage, backup and recovery, and core infrastructure services; Working knowledge of Microsoft 365, identity and access management, endpoint management, and hybrid cloud architecture; Experience with infrastructure monitoring and management tools, log management, vulnerability-management processes, and reporting platforms such as Power BI and Microsoft Excel; Experience with IT service management processes, including incident, problem, change, configuration, and service-transition management; Experience managing infrastructure vendors, telecommunications providers, cloud service providers, licensing, contracts, and renewals; Ability to translate business requirements into secure, supportable, and cost-effective infrastructure solutions; Strong analytical, troubleshooting, prioritization, and decision-making skills in a fast-paced operational environment; Ability to work under pressure, manage competing priorities, meet deadlines, and lead coordinated responses to major incidents; Clear and effective written and verbal communication skills, including the ability to communicate technical risks, options, and recommendations to non-technical stakeholders; Diligent in following and improving security, compliance, documentation, and change-control processes

Nice to have

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; Experience with Freshservice, ServiceNow, or similar platforms; Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, or comparable Azure certification; Cisco CCNA, CCNP, or comparable network certification; ITIL Foundation or higher; Security, cloud, virtualization, or disaster-recovery certifications relevant to the environment