IT Infrastructure & Security Manager

The IT Infrastructure & Security Manager plays a critical role in ensuring R.E. Mason’s IT environment is reliable, secure, and positioned to support continued growth. This leader will own day-to-day IT operations while driving improvements in structure, visibility, and overall service delivery. In this role, you will lead a cross-functional IT function spanning infrastructure, end-user support, and cybersecurity—balancing hands-on technical execution with leadership responsibilities. You will have the opportunity to shape how IT operates within a growing organization and directly impact how technology supports the broader business.

Responsibilities

Own the performance, availability, and reliability of IT infrastructure and core platforms; Lead system administration activities including patching, upgrades, backups, and disaster recovery planning; Oversee infrastructure lifecycle management (hardware refresh, upgrades, capacity planning); Manage and develop a team of help desk technicians and system administrators; Establish and optimize a tiered support model (Tier 1 / Tier 2 / Tier 3 escalation); Monitor ticket volumes, SLAs, and user satisfaction, and drive continuous improvement in support delivery; Ensure effective onboarding, training, and knowledge base development for end users; Provide clear, consistent communication to end users and internal stakeholders regarding issue status, expectations, and resolution timelines; Own cybersecurity operations including endpoint protection, identity management, vulnerability remediation, and incident response; Lead compliance initiatives (NIST SP 800-171, client-driven requirements, internal security policies); Support audits, risk assessments, and evidence collection in coordination with GRC resources; Manage tools such as SIEM, EDR, MFA, and access control systems; Clearly communicate risks, gaps, and remediation priorities to leadership in a concise, decision-oriented manner; Develop and manage IT operating and capital budgets; Lead purchasing decisions for hardware, software, and security tools; Manage vendor relationships (licensing, support agreements, renewals, and performance); Optimize cost vs. performance across infrastructure, licensing, and support models; Recruit, mentor, and develop IT team members across help desk and system administration; Establish clear roles, priorities, and accountability across the team; Maintain visibility into work in progress, risks, and key initiatives; Ensure strong follow-through on commitments and consistent communication across stakeholders; Balance hands-on execution with leadership responsibilities; Define and execute IT infrastructure and cybersecurity roadmap; Identify and implement improvements to tools, processes, and service delivery; Partner with business units to align IT services with operational needs; Support broader digital transformation and system enablement initiatives; Implement and lead structured work management practices using Agile/Scrum methodologies, leveraging tools such as Jira to manage priorities, track work, and establish consistent team execution rhythms (e.g., sprint planning, standups, retrospectives)

Requirements

US Citizenship with a valid driver’s license required; Excellent communication and interpersonal abilities; Ability to work in team environment, a team player; Self-directed, self-motivated, and detail oriented; Customer focused; Highly organized, reliable, and ownership-oriented; 7+ years of experience in IT infrastructure, system administration, or cybersecurity roles; 2+ years of experience managing technical teams; Strong hands-on experience with Microsoft 365 / Azure / identity management; Server, network, and endpoint infrastructure; Security technologies (EDR, SIEM, MFA, vulnerability management); Experience with IT service management / ticketing systems; Experience supporting or leading cybersecurity compliance initiatives; Experience implementing Agile/Scrum practices and using tools such as Jira or similar platforms for work management; Standing; Walking; Sitting; Kneeling; Reaching Overhead; Climbing; Pushing and Pulling; Lifting - 30 pounds; Using a Computer; Using a Telephone; Driving

Nice to have

Experience with NIST, ISO 27001, SOC 2, or similar frameworks; Experience in hybrid IT/OT environments (manufacturing or industrial clients); Relevant certifications (Microsoft, CISSP, Security+, CCNA, etc.); Experience with disaster recovery and business continuity planning

Benefits

Participation in the Employee Stock Ownership Program (ESOP); Retirement plan, including a Safe Harbor contribution; Medical / Dental / Vision Insurance; Employer paid Life Insurance and Long-Term Disability Insurance; Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave; Paid Parental Leave; Paid company holidays; Career Development Program; Retirement and Financial Wellness program; Employee Assistance Program (EAP); Alternative/Hybrid Work Schedules