IT Infrastructure Specialist

Chemours is seeking an IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the Chemours Headquarters, Wilmington, Delaware and report directly to the Northeast IT Leader. This highly visible role delivers reliable technology support across corporate functions, with dedicated white-glove support for executives. The IT Infrastructure Specialist proactively resolves issues, supports critical meetings and events, and maintains the equipment and processes needed for safe, effective business operations.

Responsibilities

Deliver discreet, responsive white-glove technology support for executives, including proactive issue prevention, priority incident resolution, device setup, and meeting and event readiness; Manage the full device lifecycle and day-to-day staging center operations, including device preparation, inventory and asset records, hardware and software installation, application configuration and upgrades, deployment, break-fix support, stock control, audit-ready documentation, asset return, and end-of-life management; Coordinate the secure packing, shipping, receiving, tracking, and distribution of IT equipment, and support employee offboarding through timely asset collection, return validation, asset record updates, and routing devices for reuse, repair, or disposal; Configure, manage, and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall environments; Train employees and end-user support resources on the effective use of technology, as appropriate; Develop and maintain clear support documentation, tools, and processes for support technicians; Adhere to established procedures, global policies, and process workflows across all support areas; Advocate for customers by understanding their needs, communicating clearly, and driving issues through resolution; Perform physical tasks, including lifting up to 50 pounds, as needed; Work onsite full time, as required for this role

Requirements

Demonstrated professionalism when supporting executives and exceptional customer service skills, with the discretion, sound judgment, adaptability, composure, active listening, and clear communication needed to build trust and manage sensitive, high-priority requests; Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience; 3+ years of direct IT support experience in a corporate or technical environment; Strong technical skills supporting desktop and PC hardware, peripherals, and the Microsoft 365 suite; Proficiency with Microsoft operating systems, including Windows 10 and Windows 11; Proven ability to collaborate effectively with technical teams, business partners, and support resources

Nice to have

Dell Certified Support Technician or equivalent certification; Experience with Microsoft 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate; Experience with Microsoft Teams Phone and related Teams capabilities; Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools; Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch

Benefits

Competitive Compensation; Comprehensive Benefits Packages; 401(k) Match (US ONLY); Employee Stock Purchase Program (COUNTRY SPECIFIC); Tuition Reimbursement; Commuter Benefits (COUNTRY SPECIFIC); Learning and Development Opportunities; Strong Inclusion and Diversity Initiatives; Company-paid Volunteer Day