IT Intern, IT Support - Winter 2027

The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows. This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.

Responsibilities

Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team; Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review; Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leverage AI toolkit; Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams; User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance

Requirements

Confidence: A willingness to take on new challenges, and see them through to completion; Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them); Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are; Teamwork: We work together, and succeed as a team!

Nice to have

Organization and attention to detail; Clear, professional communication; Prioritization and sound judgment; Basic technical literacy and willingness to learn; Discretion and respect for access boundaries

Benefits

Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term); Company-wide wellness days (1 per quarter); Employee-led inclusion and belonging programs and ERGs; Remote-first environment; Peer-to-peer recognition through Bonusly; 1Password University access and learning sessions; Monthly internship events and socials