IT Intern (Remote MEX)

This role is part time (4 hours a day) and reports to the IT Manager. We are seeking a motivated and detail-oriented IT Intern to support our IT team. This is an excellent opportunity for someone interested in gaining hands-on experience in IT support, security, asset management, and user onboarding/offboarding processes. The ideal candidate will be tech-savvy, organized, and eager to learn while contributing to the smooth functioning of our IT infrastructure.

Responsibilities

Assist with adding/removing new users to platforms such as Google Workspace, Krisp, Zoom, Slack, and LastPass; Support the IT team in managing inventory, including tracking hardware and software assets; Ensure accurate records of IT equipment and licenses; Handle IT tickets, including password resets, app installations, and adding/removing users in Slack channels; Prioritize and route tickets to the appropriate team members (Finance, IT Manager, or self) as needed; Assist in creating and updating how-to guides and IT documentation on the Notion IT page; Ensure all resources are clear, accurate, and accessible for internal users; Create shipping labels for IT-related shipments as required; Provide general administrative assistance to the IT team as needed

Requirements

Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field; Basic understanding of IT systems and tools (e.g., Google Workspace, Slack, Zoom); Strong organizational skills with attention to detail; Ability to prioritize tasks and manage time effectively; Excellent communication skills, both written and verbal

Nice to have

Familiarity with ticketing systems and knowledge base platforms (e.g., Notion)

Benefits

Set living wage at Directive; Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle; 100% employer-paid plan for you and a 50% employer contribution for your dependents; Access to certified therapists through Spring Health, membership to Headspace; Gympass; Paid Company Holidays; Your Birthday Off; End of Year Recharge (Closed December 24 - January 1); Unlimited PTO (2-week minimum); Paid Parental Leave; Savings fund with a 5% company match; Traditional and Roth 401(k) with a 3% company match; Annual bonus based on tenure; Annual Anniversary Trip to Newport Beach, CA