IT Lead

Reporting to the Director of IT, the IT Lead will be responsible for owning the global network and providing technical direction to a growing IT team. This is a hands-on individual contributor role responsible for network and VPN modernization, advising senior systems administrators on technical paths, and mentoring the team on the technical side. The role will also drive the SSO rollout and the integration of AI into business-critical systems. This is a full-time, permanent position based out of the Vancouver office, working on a hybrid model (3 days per week in-office).

Responsibilities

Own the network across the Vancouver, San Diego, and Dublin offices on the Cisco Meraki stack, and lead the evaluation and modernization of remote access and network access architecture; Provide technical guidance to the IT team, advising senior systems administrators on network, architecture, and tooling decisions and supporting team members with technical questions and troubleshooting across networking, endpoint management, identity, and asset tracking; Drive the SSO integration roadmap across remaining applications, partnering with the platform owner to prioritize, sequence, and close out incomplete integrations; Improve the operational maturity of the IT service function, including owning queue health, SLAs and escalation paths; establishing monthly trend reporting, practical runbooks and lightweight change management; automating provisioning and deprovisioning tied to HR system events; growing into ownership of the software lifecycle, including vendor renewals, onboarding requests, and cost reviews; Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring responsible, secure, and compliant use of AI tools; Lead hands-on integration of AI capabilities into business critical IT systems and workflows, validating outputs against security policy and actual system behaviour

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience; 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues; Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders; Comfort owning ambiguous, cross-functional problems without an existing playbook; Coaching skills and the patience to build technical ownership in newer team members; Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures; Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators; Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline; Some experience with software procurement or vendor management, with in-house training to build the rest; Experience with Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar); AI fluency: building AI-assisted workflows into your own work, directing AI tools on real tasks, and verifying their output with sound judgment before relying on it

Nice to have

Cloud fundamentals across AWS, Azure, or GCP; ITIL Foundation or equivalent process certification; Hands-on experience with AI governance, such as acceptable-use policy and cost monitoring

Benefits

Comprehensive benefits for full-time, permanent employees, including health, dental, and vision coverage; retirement plans with company match; paid time off; parental leave; annual education & training stipend (equivalent to $1,000 in local currency); Flexible hybrid working environment with weekly lunches, quality coffee, regular social events, parent rooms, on-site gyms, comfortable lounges, and adaptable workstations; Wellness workshops and events; complimentary Headspace subscription; Employee Resource Groups