IT Manager

A profitable, privately owned, growing B2B company in the industrial space. Proudly Canadian and entrepreneurial, serving business customers across North America. This role reports to the Director of IT and mentors other IT team members. It's a player/coach role: you set the plan, advise the team and build the infra. Occasional travel between Ontario sites.

Responsibilities

Building the annual IT roadmap and budget with senior leadership; Deciding which projects get green-lit and leading upgrades end to end; Managing vendors and the MSP relationship; Coaching and prioritizing the team's work; Tier 2/3 support for ERP and CRM, maintaining an internal quote-generation system that pulls from ERP data, planning upgrades/testing; Ensuring switches, wireless, VPN, servers, and backups are healthy across sites; Running the Microsoft 365 tenant, access and compliance policies, user onboarding/offboarding and device management, plus SaaS licences and renewals; Triaging security alerts, tuning policies against Secure Score, and running the phone system end to end; Onboarding and owning the relationship with an external MSP for first-response support and after-hours monitoring, and serving as the internal escalation point; Mentoring other IT team members

Requirements

1+ years managing an IT team, including hiring, coaching, and prioritizing a small team's work; Experience building and owning an annual IT plan and budget, and presenting it to senior management; Track record deciding which IT projects proceed, then leading them from planning through rollout; Experience managing vendors and an MSP relationship: escalations, SLAs, SaaS licences and renewals, and software purchase decisions; Strong experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), including Conditional Access, DLP, and sensitivity labels; Hands-on ERP administration: users, roles, module setup, master data, upgrades, and UAT (Epicor Prophet 21 or similar tools like SAP, NetSuite, MS Dynamics); Experience managing networks end to end (VLANs, switching, wireless, routing, VPN, DNS/DHCP), plus servers, virtualization, and tested backup and recovery; Security operations experience: triaging Defender alerts, tuning identity and endpoint policies against Secure Score, and supporting audits; Experience administering Microsoft Teams Phone (Direct Routing/SBC, call queues, auto attendants, E911); Practical experience rolling out or governing AI tools (such as Microsoft Copilot) with the right data and access controls; 8+ years in IT systems administration or infrastructure roles; 1+ years managing people; Post-secondary diploma or degree in IT, Computer Science, or a related field, or equivalent hands-on experience; Scripting and automation experience (PowerShell, Microsoft Graph); Comfort writing SQL queries against business databases; Strong documentation habits: runbooks, integration maps, change logs, and diagrams

Nice to have

Experience using AI and automation to take repetitive IT work off the plate, such as user provisioning, ticket triage, and system monitoring and alerts; Salesforce administration experience; Experience with Ubiquiti UniFi networking; Azure governance and cost management, or pipeline tooling (Fivetran, Azure Data Factory); Experience in distribution, manufacturing, or multi-site operations; Certifications such as MS-102, AZ-104, CCNA, or Security+

Benefits

Health and Dental benefits; Annual Bonus Plan