IT Operations Engineer

The Information Technology Operations (IT Operations) team provides critical operational support for all Misumi technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll out, desktop software management, access control, security training and help desk support. As an IT Operations Engineer, you will report to the IT Operations Technical Lead role. You will utilize your deep knowledge of Microsoft Entra, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for Misumi Americas employees and partners.

Responsibilities

Own Microsoft Entra ID (Azure AD): SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management; Assist in developing automation workflows to compile alerting, monitoring, reporting processes to identify security threats; Assist in managing new and current SaaS platforms (including Microsoft 365, Slack, Iru MDM, and more); Manage user access governance across identity and application layers; On-site deployment and maintenance of Networking Services (WAN, LAN, and site to VPC) utilizing Cisco Meraki and FortiGate equipment; Site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment; Contribute to the development of IT Operations run-books and knowledge base; Proficiency with Jira for IT service management, workflow configuration, and reporting; Act as technical expert to assist IT leadership in providing recommendations to improve IT processes such as identity lifecycle, provisioning, and user onboarding/offboarding, with a focus on automation and reducing manual effort; Strong working knowledge of Crowdstrike EDR or other EDR platforms to assist with designing, deploying, and managing SIEM solutions for threat analysis and detection

Requirements

7+ years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools for a company of 1000+ employees; 7+ years in IT Operations and/or DevSecOps; Clear and engaging communication style of building positive relationships across the MISUMI Americas organization; Hands-on experience with Iru, Intune and/or other MDM solutions; Strong knowledge of SSL/TLS certificate management; A solid understanding of SOC 2 compliance; Experience with Cisco Meraki, FortiGate configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control; 7+ years of experience configuring and administering medium/large-scale Entra environments, including RBAC measures; Ability to lift up to 50 pounds; Ability to travel 10% annually in the US

Nice to have

Technical certifications (CompTIA Network+ / Security + / Cloud+, Cisco Certified Network Administrator, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102) will be given preference; Experience in ISO 27001 or NIST 800 is a plus; Bring diverse perspectives and experience to our culture and company; Excel at being part of a strong, empathetic team; Have an 'always learning' mindset that celebrates learning, not just wins