IT Operations (IT Ops)

Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

This role is responsible for

As a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.

3. Environment Management (Production & Non-Production)

- Ensure availability and reliability of environments
- Facilitate deployment of solutions
- Validate environment usability (performance, backup/restore, data access, etc.)
- Perform or validate security reviews
- Ensure traceability of system access and compliance with standards
- Identify operational risks (network, security, flows) and propose mitigation plans

4. Deployment & Monitoring

- Enable efficient deployment processes and provide production expertise
- Implement monitoring and observability solutions in collaboration with support teams
- Ensure proper service supervision and alerting mechanisms

5. Operational Excellence & Maintenance

- Contribute to defining service levels (SLAs) and performance indicators
- Ensure up-to-date operational and installation documentation
- Guarantee availability and testing of disaster recovery and backup plans
- Support incident resolution and production releases

6. Continuous Improvement

- Drive automation, performance optimization, and reliability improvements
- Identify and promote best practices across teams and organization
- Collaborate with Application Production Support to enhance overall service quality

7. Knowledge Sharing & Team Enablement

- Promote awareness of production best practices within Agile teams
- Train and support team members on DevOps tools and processes
- Foster autonomy and adoption of provided tools and frameworks

Tools & Methodologies

- DevOps & Agile methodologies
- Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace
- DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible
- Containerization: Docker, Kubernetes

Languages

- English (mandatory)
- French (optional)

Responsibilities

Guaranteeing production readiness from design to deployment and beyond; Ensing the stability, performance, and reliability of both Production and non-Production environments; Integrating production, infrastructure, and security requirements into technical solutions; Contribute to the definition of technical solutions with a production-first mindset; Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design; Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines; Advise on appropriate technology choices aligned with business and application needs

Requirements

Ensure infrastructure and operational needs are reflected in the Product Backlog; Define and implement technical user stories (e.g., automation, industrialization, obsolescence management); Support development teams to accelerate and secure deliveries; Coordinate with relevant stakeholders to implement required solutions; Minimum 2 years of experience in IT Operations or similar roles; Strong knowledge of IT infrastructure and production operations; Understanding of IT risk and cybersecurity; Coordination and stakeholder management skills; Analytical and problem-solving mindset; Ability to summarize and communicate clearly; Proactive, rigorous, and committed attitude

Nice to have

3+ years of experience; Strong customer focus and quality orientation; Ability to manage stress and conflict effectively; Good communication, listening, and questioning skills; Strong planning and prioritization abilities; Adaptability in fast-changing environments