IT Operations Support Graduate Engineer

We are seeking an IT Operations Support Graduate Engineer to deliver IT services encompassing operations support, system maintenance, and the administration of customer environments. This role is exclusively open to UAE Nationals (Emiratis), in line with our commitment to supporting national talent development and Emiratisation. As part of a dedicated customer team, you will be embedded at customer premises or working remotely in direct support of the customer wherever applicable. The role centers on the support and maintenance of customer products and systems, including their sizing and optimization. You will be responsible for validating and implementing change requests, identifying anomalies against system specifications, and performing initial diagnosis of potential root causes.

Responsibilities

Support and maintain IT systems under third-party supervision; Execute daily operational tasks, including system health checks and routine maintenance activities; Monitor system performance, respond to alerts raised by monitoring teams, and take the necessary remedial actions; Resolve customer trouble tickets and address complaints received via email; Handle and fulfill service requests submitted by end users; Manage dimensioning and capacity planning, and contribute to product selection processes; Assess system impacts and produce clear, accurate technical documentation; Oversee the preparation and verification of test results, including the development of test simulators and automation tools; Execute IT system tests and define appropriate test strategies; Analyze test results, align findings with the client, and communicate critical metrics to relevant stakeholders

Requirements

Open exclusively to UAE Nationals (Emiratis); Bachelor's degree in Engineering, with a focus on IT or Telecommunications; 0-2 years of experience; Strong presentation, communication, and administrative skills; Demonstrated ability in problem-solving, critical thinking, and knowledge sharing; Awareness of the Ericsson product and solutions portfolio; Ability to apply technical expertise and leverage emerging technologies effectively; Results-driven mindset with a strong focus on meeting customer expectations; Solid planning, organizational, and analytical capabilities; A disciplined approach to following established processes and procedures; Analytical and task-oriented working style; Proficiency in Arabic and English; Flexibility to attend daily from the office located in the Academic City in Dubai