IT Production Support Technician

Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems, such as Zebra printers, barcode scanners, production workstations, and manufacturing applications, operate reliably and efficiently. You will be a key IT partner to manufacturing and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime.

Responsibilities

Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices; Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime; Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary; Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk); Coordinate IT support with the broader IT team; Maintain knowledge base articles and support documentation for supported systems and processes

Requirements

Associate or bachelor's degree in computer science, or related field (or equivalent experience); 3+ years of IT experience supporting manufacturing technology, or a similar role; Proficiency in troubleshooting hardware, software, and networking issues; Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users; Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively; Prolonged periods of sitting at a desk and working on a computer; Occasional standing and walking within the office; Manual dexterity to operate a computer keyboard, mouse, and other office equipment; Visual acuity to read screens, documents, and reports; Occasional reaching, bending, or stooping; Lifting and carrying items up to 20 pounds occasionally

Nice to have

Experience with manufacturing systems (MES, PLCs, SCADA); Experience with industrial label printers (Zebra, ZPL, BarTender, etc.); Experience supporting production environments or shop-floor systems; Python skills (a plus)

Benefits

Medical Insurance (Saronic pays 100% of the premium for employees and 80% for dependents); Dental and Vision Insurance (Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents); Generous PTO and Holidays; Paid maternity and paternity leave; Competitive salary with opportunities for performance-based bonuses; 401(k) plan with company match; Stock options; Basic life insurance and short- and long-term disability coverage; Discounted pet insurance with 24/7 Telehealth helpline; Free lunch benefit and unlimited free drinks and snacks in the office