IT Project Manager-Public Safety Systems Replacement

Responsibilities

Lead the end-to-end implementation of new public safety systems, including: Managing the Request for Proposal (RFP) process from planning through vendor selection; Partnering with a third-party consultant to develop detailed technical and functional requirements; Ensuring alignment between business processes and system capabilities—requiring a keen eye for business workflows and the ability to translate operational needs into clear technology expectations; Develop and manage comprehensive project plans including timelines, budgets, deliverables, risks, and communication strategies; Coordinate with diverse stakeholder groups, including public safety leadership, dispatch teams, jail staff, city/county IT, legal, procurement, and external vendors; Facilitate the definition of system requirements, workflows, integrations, and success metrics based on stakeholder input and industry standards; Manage interdependencies between RMS, JMS, and CAD modules, including interfaces with state and federal systems (e.g., NCIC, NIBRS); Oversee change management efforts, including communication, end-user training, go-live readiness, and post-implementation support; Monitor performance indicators and escalate issues proactively to ensure on-time, on-budget delivery with minimal operational disruption; Ensure proper documentation, reporting, and compliance with CJIS security standards and public safety data requirements

Requirements

Bachelor’s degree in information technology, Public Administration, Criminal Justice, Business, or a related field; 5+ years of project management experience with complex software or enterprise system implementations; Demonstrated success managing large-scale, cross-departmental, or multi-agency projects, preferably in the public sector; Familiarity with public safety operations, including dispatch, incident reporting, and detention workflows; Proficient in Microsoft Project, SharePoint, Teams, and Office/M365 tools; Experience managing third-party vendors and software integrators; Must pass local law enforcement background check prior to employment; Must obtain NCIC certification within 3 months of hire; Must be available for occasional off-hours coordination tied to cutovers, testing, and public safety operational windows

Nice to have

PMP and/or ITIL certification; Previous experience implementing CAD/RMS/JMS platforms (e.g., Hexagon, Tyler, CentralSquare, Motorola/Spillman, etc.); Familiarity with CJIS compliance, NCIC requirements, and incident-based reporting standards; Experience using SmartSheet as a project management platform, or demonstrated ability to quickly adopt new tools; Ability to thrive in high-pressure environments requiring calm, confidence, and clarity; Skilled in translating technical concepts for non-technical stakeholders