IT Service Management Coordinator ANZ

Combine hands-on IT support with project delivery while growing your expertise in Microsoft 365, Azure, cloud technologies and infrastructure. The IT Service Management Coordinator supports the stability, performance, and ongoing enhancement of Essity's IT infrastructure and services across Australia and New Zealand, acting as a trusted technology partner for internal stakeholders and working closely with regional and global IT teams. Reporting to the Team Leader - IT Operations, based in Springvale. Please note that the successful candidate is expected to be appointed in January 2027.

Responsibilities

Provide Level 1-3 support across infrastructure, networking, end-user technologies, and business-critical systems; Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive; Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities; Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives; Support change management activities while minimising disruption to business operations; Identify opportunities to improve system performance, user experience, and operational efficiency

Requirements

3-5 years' experience in IT infrastructure, systems administration, or IT operations; Strong hands-on experience supporting Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive; Strong communication skills and the ability to build relationships with both technical and non-technical stakeholders; A proactive, solutions-focused approach and a passion for delivering great service

Nice to have

Microsoft certifications; Exposure to regional or global IT environments