IT Site Support Technician

Loft Orbital’s mission is to make space simple for organizations, and Loft IT’s mission is to make work simple for employees. Our Toulouse office is growing, and we’re looking for an IT Support Technician to join our international IT team. Working alongside our IT Site Lead, you’ll be a go-to person on the ground for Toulouse-based support, while contributing to IT activities across all of our offices worldwide. You’ll focus most of your time on end-user support and onboarding, with opportunities to grow into infrastructure and application administration. We’re looking for someone who is passionate about technology, has a customer-centric personality, and intrinsically understands how good IT enables a business. This is a great role for someone with solid support experience looking to level up their career — not an entry-level position, but one with plenty of room to grow.

Responsibilities

Serve as the first point of contact for Toulouse-based support issues; Assist colleagues with computer questions, hardware upgrades, application permission issues, printers, etc.; Help colleagues with the procurement of new software tools and IT equipment; Support lab operations (Network setup, vSphere administration, environmental controls); Support the IT team during investigatory and regulatory audits; Work with our People Team to facilitate employee onboarding across our offices, and be the on-site IT contact for all Toulouse new hires; Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling; Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, Slack, Atlassian, etc.); Document new projects as well as existing systems; Maintain and update IT’s internal doc repos; Provide assistance and perform break/fix work for AV conference rooms; Help keep the offices safe and secure; Get involved in maintenance and improvement projects of the offices

Requirements

2+ years of hands-on IT support experience following industry best practices; Professional working proficiency in English (spoken and written); Strong end-user support skills and a customer-service mindset; Experience with internal corporate networking (DNS, VPN, VLANs); Experience administering SaaS environments and SSO technologies (e.g., Okta, Google Workspace, O365); Based in (or able to relocate to) the Toulouse area; this is an on-site role

Nice to have

Experience with Okta administration; Experience using/supporting Linux as a desktop operating system; Knowledge of Atlassian products (Jira, Confluence); Working knowledge of industry security practices; Experience with GCP or AWS in a DevOps/SRE capacity; Kubernetes or Docker experience; French-speaking

Benefits

Equity; Up to 35 days of Paid Time Off (vacations & RTT) and flexible working hours; Health and life insurance; Lunch Vouchers; Cross-office travel opportunities between San Francisco, Colorado, and Toulouse; Company and team off-sites and many other events; Relocation assistance to Toulouse