IT Supervisor

The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport, is seeking an IT Supervisor to join its IT team. The role oversees day-to-day IT operations, supports hotel staff, maintains IT systems and equipment, monitors security and backups, trains employees on IT procedures, manages IT inventory, and coordinates with external vendors. The hotel has 245 rooms and suites and 121 apartments, with on-site restaurants, a fitness center, and a spa.

Responsibilities

Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff; Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication; Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity; Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices; Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals; Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations; Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records; Coordinate with external vendors and service providers for IT-related contracts and support

Requirements

Expertise in IT systems, hardware, software, and networking; Strong troubleshooting skills with a proactive approach; Excellent communication and interpersonal abilities for clear user support; Customer-centric mindset prioritizing prompt IT assistance; Proven leadership fostering a positive work environment; Adaptable under pressure, handling multiple priorities; Commitment to data security and compliance

Nice to have

Familiarity with hotel applications

Benefits

Global and local perks; Exclusive global benefits, including special hotel rates for you and your loved ones at hotels worldwide; Access to local perks and rewards tailored to your country; Career growth, learning, and career development pathways; Inclusive workplace with Employee Resource Groups and inclusion initiatives