IT Support Engineer II

ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments with powerful payment tools, including a secure online ACH and credit card payment page, point-of-sale financing, payables network tools, and check reconciliation within a single dashboard. The company is a hyper-growth startup in the Payments space, founded in 2014, based in Austin, TX, with clients in all 50 US states. The IT team treats IT as a strategic engineering multiplier, and the role focuses on automating support, managing identity and access, and engineering endpoint management in a highly regulated industry.

Responsibilities

Provide L1-L3 support while sharing the support queue; Design self-service workflows and L1 bots to eliminate repetitive tickets; Manage Identity Providers (IdP) to ensure secure authentication, SSO, and automated zero-touch onboarding/offboarding pipelines; Engineer Mobile Device Management (MDM) platforms, enforce security postures, and build zero-touch provisioning; Partner with the IT Manager and Security team to execute infrastructure scaling projects, respond to incidents, and roll out new security initiatives; Build automated, frictionless IT workflows that pass strict audits (SOC 2, PCI, etc.)

Requirements

Understanding of SSO, SAML/OIDC, directory services, and lifecycle management (Microsoft Entra, Okta, Ping Identity, or JumpCloud experience valued); Understanding of zero-touch deployment and endpoint compliance (Jamf, Intune, Kandji, or Workspace ONE experience valued); Strong proficiency in managing macOS and Windows endpoints; Solid grasp of standard office networking (TCP/IP, DNS, VPN architecture); Experience (or a strong desire to learn) using APIs, integration tools, or scripting (Bash, PowerShell, Python) to automate tasks; Scrappy and root-cause obsessed, thriving without a fully written playbook; Fiercely collaborative, sharing knowledge freely and willing to work alongside the team

Benefits

Competitive salary; Competitive bonus structure; Comprehensive benefits package with employer-paid basic life and disability premiums; 401K; Flexible Paid Time Off Policy; Company-sponsored quarterly ePayItForward initiatives; Supportive and inclusive company culture with a focus on work/life balance; Fully-stocked kitchen; Lunch stipend when working onsite; Open communication and opportunity to share ideas; Huge opportunity for growth and career velocity