IT Support Specialist

Aspen One renews the mind, body, and spirit with a portfolio that redefines luxury, adventure, and leisure. With world-class and innovative brands and businesses, including Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures, Aspen One propels the expansion of the Aspen ethos globally.

Whether it's Aspen Skiing Company providing unforgettable experiences at the confluence of nature, culture, and recreation across its four legendary mountains —Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk; or Aspen Hospitality elevating guest experiences in unforgettable ways by developing, owning, and operating a growing set of luxury and upper-scale hotels, private clubs, and branded residential properties in prime locations under The Nell and Limelight brands; Aspen One is deeply committed to providing unparalleled service, creative programming, community engagement, and unique opportunities for exploration. The company’s commitment to innovation is central to its evolution, including Aspen Ventures' amplification of the Aspen brand globally through new business lines that embody its values and heritage such as Aspen Collection .

For more than 75 years, the Aspen brand and community has pointed its compass toward new paths, people, and possibilities—and today, as Aspen One, the future is limitless. Inspired by place, united by purpose, defined by you, Aspen One is a leader in sustainability and advocacy, with a legacy of modeling leading-edge solutions and changing policy locally and globally. As a collection of brands driven by tightly held core values, Aspen One aims to inspire a better world. For more information, visit www.aspen.com .

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.

The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience.

Job Posting Deadline

Applications for this position will be accepted until November 15th, 2026.

Responsibilities

Answer Help Desk Calls; Troubleshoot a variety of hardware and software problems either over the phone or in person; Record all calls in ticket tracking system; Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications; Replace faulty hardware; Create\manage user accounts; Deal with warranty issues; Use inTune for PC deployments; Replace leased assets under a deadline; Other duties as assigned

Requirements

High School Diploma or equivalent required; Professional computer experience required; A valid driver’s license; Proficient knowledge of Microsoft Office applications; Knowledge of Windows 11 operating systems required; Strong troubleshooting skills and both hardware and software; Proficiency in troubleshooting, disassembling and repairing PC’s and peripherals required; Proficiency with Microsoft Office; Proficient knowledge of WiFi and networking basics; Experience with Help Desk Institute (HDI) Certifications, A+ Certifications; Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS); Ability to work with and build relationships with employees at all levels throughout the Company; Ability to engage with internal customers in a positive and helpful manner; Ability to work independently with minimal supervision; Attention to detail

Benefits

Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks