IT Systems Administrator

Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. The role supports an organization's IT department, working closely with the IT leadership team to ensure the smooth and secure operation of technological systems. This role reports directly to the IT Systems Engineer.

Responsibilities

Support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security including SSO; Assist with incidents and request resolution in collaboration with the IT team per APC IT policies and procedures; Support efficiencies in IT systems and security to support APC end-users; Oversee daily operations at the IT service desk, including managing incident resolution, service requests, and user support; Monitor key performance indicators (KPIs) to evaluate service desk performance; Ensure adherence to service desk policies, procedures, and best practices; Prioritize and delegate tasks to maintain swift resolution of incidents and service requests; Troubleshoot and document complex technical issues and customer complaints; Collaborate with service providers to guarantee service quality and compliance with SLAs; Provide regular reports and updates to IT management; Off-hours work during scheduled maintenance windows or service disruptions, and weekend coverage

Requirements

Bachelor's degree in Computer Science or Management Information Systems (MIS) required; Alternatively, 1-3 years of relevant experience acceptable; 1-3 years of hands-on experience in network and PC troubleshooting and resolution; Solid understanding of TCP/IP and networking concepts; Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation; Capability to engineer server, storage, and other shared infrastructure services; Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems; Monitor and maintain various systems, including servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony; Take corrective actions as necessary; Demonstrate experience in monitoring key performance indicators (KPIs) to evaluate service desk performance and identify opportunities for improvement; Ability to align infrastructure services with mission-critical technology services under IT management; Prolonged periods sitting at a desk and working on a computer; Must be able to lift 25+ pounds at a time; Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations

Benefits

Medical, Dental, Vision; Matches 50% of your contribution, up to 4% of eligible contribution; Educational Tuition Reimbursement; Paid Time Off; Ventra Program, EAP programs, etc.