IT Systems Administrator | Riviera Dining Group

Riviera Dining Group is hiring a full-time, on-site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end-user technical support across its restaurant and hospitality venues. This is an active, mobile, hands-on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. This is not a remote or desk-bound systems administrator role.

Responsibilities

Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations; Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site; Physically install, rack, cable, and replace network hardware in venue IDF and server closets; Administer Office 365 and Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive; Build and maintain SharePoint Online sites for internal documentation and collaboration; Serve as primary point of contact for internal IT support tickets through a modern ticketing system; Troubleshoot hardware, software, network, and Toast POS issues for team members, including in-person support during active service hours; Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control; Manage user roles, permissions, and integrations within Slack; Partner with stakeholders to ensure business applications support operational processes effectively; Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control; Ensure compliance with relevant standards and internal policies; Manage third-party vendor relationships for software licensing, hardware procurement, and IT services; Track and maintain hardware and software IT asset inventories

Requirements

5+ years of IT support and systems administration experience, including 2+ years in a lead or managerial role; Strong hands-on experience with Cisco Meraki networking equipment; Proficiency with the Microsoft 365 admin center and SharePoint Online; Working knowledge of Slack administration; Familiarity with ticketing systems such as Zendesk, Freshservice, or Jira; Ability to work independently, prioritize competing requests, and respond under time pressure; Availability for evenings, weekends, and holidays as business needs require, including support during active restaurant service; Strong analytical and troubleshooting skills; Excellent communication and interpersonal skills across technical and non-technical teams; Ability to document processes clearly and thoroughly

Nice to have

Bachelor's degree in Computer Science or Information Technology; CCNA; Microsoft 365 Certified: Modern Desktop Administrator Associate; Salesforce Administrator certification