IT Trainer/Content Developer

Responsibilities

Adheres to the priorities, procedures, objectives, and guidance of their agency Team Leader and IT management; Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks; Learns and maintains knowledge of agency IT applications to a level sufficient to effectively teach and guide learners in its use and operation; Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders; Ensures training environments and data are ready prior to training classes; Conducts virtual classroom training, on-site classroom, and webinars/user group sessions; Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment; Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely; Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs; Provides an engaging, interactive, and positive learning experience to learners; Maintains professionalism and order within the classroom to complete course objectives; Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys; Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting; Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures; Reviews and updates training materials and documentation; Produces effective training content suitable to course audience. Publishes course materials as needed; Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

Requirements

Training: Employs a variety of instructional techniques, effectively obtains learner engagement, delivers competency-based learning, actively seeks feedback to improve; Content Development: Produces high quality training content quickly with minimal rework; Communication: Routinely and effectively communicates with agency learners/customers, with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.; Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick); Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet agency business needs, offer the complete course catalog, and schedule classes equitably across Districts; Results Orientation: Consistently delivers required business results, demonstrates successful attainment of performance indicators for courses, classes, and enrollments, sets and achieves achievable, yet aggressive goals, consistently complies with quality standards in meeting deadlines, maintains focus on achieving agency IT goals/objectives; Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively; Travel: Able and flexible in travelling to conduct scheduled on-site training.