J202602028 Portfolio Specialist (Collections)

The Portfolio Specialist is a key contributor within Quadient’s Collections Department, responsible for managing a high‑volume portfolio of more than $2M and up to 3,000 delinquent commercial accounts across multiple business verticals, including leasing, government, national accounts, hard sales, software, and revolving credit lines. This role requires a decisive collections professional who consistently makes 30+ customer contacts per day while maintaining a strong customer‑service mindset and commitment to customer retention. Successful candidates bring experience in commercial collections, excel in problem‑solving and cross‑departmental collaboration, and demonstrate initiative in adapting to change and achieving performance goals. The Portfolio Specialist plays a vital role in driving resolution, improving order‑to‑cash processes, and supporting positive customer relationships throughout the collections cycle.

Responsibilities

Provide single point of contact for customers in designated accounts receivable portfolio assignment; Review all delinquent accounts and perform customer service-related collection activities, spearhead next steps and follow-up action plans; Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle; Respond to external/internal inquiries regarding payment and case escalation status; Meet established standards for collection performance; Maintain detailed records of customer contact activities; Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution

Requirements

Decisive collections professional who consistently makes 30+ customer contacts per day while maintaining a strong customer-service mindset and commitment to customer retention; experience in commercial collections; strong interpersonal skills; proven track record of making 30 or more effective customer contacts daily and ability to manage portfolio larger than $2M; excellent oral and written communication skills; excel in problem-solving and cross-departmental collaboration; demonstrate initiative in adapting to change and achieving performance goals

Nice to have

2-4 years of commercial collections/customer service experience; college graduates with strong customer centric personality; 4-year college degrees

Benefits

Flexible Work: hybrid work model blending office and remote setup; Endless Learning: access global opportunities for growth through 24/7 online learning platform; Inclusive Community: Empowered Communities and Philanthropy program; Comprehensive Rewards: competitive Total Rewards covering wellness, work/life balance, and more, including generous referral scheme; Caring for Wellbeing: complimentary employee assistance program for mental health support