JBER - Assistant Program Manager

The Assistant Program Manager (APM) supports the on-site Program Manager/Furnishings Management Office and provides day-to-day management and operations support for warehousing, furniture delivery, customer service, and related services supporting JBER. The APM serves as the lead for the Enterprise Military Housing (eMH) database, assists with oversight of the Furnishings Management Office (FMO), and provides management oversight for off-site drayage operations at Eielson AFB and Fort Wainwright. The APM acts on behalf of the Program Manager when authority is delegated or during the Program Manager's absence.

Responsibilities

Assists the Program Manager in managing, organizing, and supervising the FMO warehouse program and support staff; Serves as the JBER eMH lead and primary resource for accurate entry, correction, maintenance, and retrieval of furnishings, inventory, customer, issue, receipt, delivery, and recurring report information; Provides guidance and training to employees on proper eMH procedures; Assists with management of furniture issue and receipt operations, delivery and pick-up scheduling, warehouse accountability, customer service activities, and maintenance of required records and databases; Supports the planning, coordination, and completion of the annual 100% inventory of authorized furnishings; Provides day-to-day oversight and coordination of off-site drayage services at Eielson AFB and Fort Wainwright; Maintains regular communication with JBER, Eielson AFB, Fort Wainwright, corporate management, employees, and other stakeholders; Monitors work performance, schedules, service requirements, and recurring deliverables; Assists with employee onboarding, training, cross-training, work assignments, and performance guidance; Supports the FMO Customer Service Office; Manages contract budget by auditing and submitting expense reports and tracking credit card transactions; May be assigned specific areas of management authority by the Program Manager; May be required to perform other related duties

Requirements

Three years specialized experience in DoD furnishings, warehouse management, housing support, logistics, drayage, or a closely related program; Demonstrated proficiency with the eMH database, including the ability to enter, correct, retrieve, review, and explain recurring reports and information; Must have a valid driver's license and good driving record; Knowledge of DOD standardized supply regulations, policies, procedures, or other instructions relating to assigned functions; Knowledge of furnishings accountability, warehouse operations, inventory controls, delivery/pick-up processes, and customer service requirements; Ability to coordinate work and maintain effective working relationships with the Program Manager, Chief, Housing Division, government customers, corporate personnel, and related entities; Ability to travel to off-site locations within Alaska as operational needs require; Ability to pass DoD physical and background investigation; Intermediate computer skills specifically using Microsoft Office Suite; Strong working knowledge of eMH; Ability to enter data accurately into databases; Ability to read and interpret documents such as the PWS, safety rules, operating and maintenance instructions, policies, SOPs, and procedure manuals; Ability to write routine reports, correspondence, and customer communications clearly and professionally; Interpersonal skills; Effective oral and technical written communication skills; Strong professional customer service skills; Strong decision analysis and problem solving skills; Ability to organize and prioritize multiple work requirements; Ability to learn and understand corporate policies and procedures; Ability to perform basic mathematical computations; High degree of self-motivation; Ability to multi-task and adapt to changing priorities

Nice to have

Supervisory or team-lead experience; Working knowledge of advanced software applications