Junior Account Manager

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Summary of Position

We are seeking a motivated and detail-oriented Junior Account Manager to support our sales and account management efforts in the formwork and shoring industry. This individual will play a key role in building and maintaining client relationships, assisting in the sales process, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a proactive attitude, and a desire to grow within the company.

Responsibilities

Assist in managing a portfolio of clients, maintaining regular communication, and ensuring their needs are met.; Act as a primary point of contact for client inquiries and provide timely updates on project progress.; Collaborate with senior account managers to prepare and deliver accurate proposals, quotes, and project timelines.; Identify opportunities to upsell products and services that enhance project outcomes.; Coordinate with internal teams, including engineering, logistics, and field services, to ensure smooth execution of client projects.; Track and manage project timelines, ensuring materials and services are delivered on schedule.; Conduct market research to stay informed on industry trends, competitor offerings, and client developments.; Identify potential new business opportunities within the assigned region or client base.; Maintain accurate client records in the CRM system, including project updates, communications, and sales forecasts.; Prepare reports for management on account activities, sales performance, and client feedback.

Requirements

Bachelor’s degree in Business, Construction Management, Engineering, or a related field (or equivalent experience).; 1-2 years of experience in sales support, account management, or customer service, preferably within the construction or formwork and shoring industry.; Strong communication and interpersonal skills with a customer-focused mindset.; Proficiency in CRM tools and Microsoft Office (Word, Excel, PowerPoint).; Strong organizational and multitasking abilities, with attention to detail and the ability to meet deadlines.; Willingness to travel to job sites and client meetings as needed.; Knowledge of formwork, shoring, or scaffolding systems and related construction processes.; Experience reading construction blueprints and technical drawings.; Proven ability to manage multiple projects in a fast-paced environment.