Junior Application Support Agent - Trainer

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of an Application Support Agent - Trainer in Netcompany?

Responsibilities

Prepare and deliver training courses on information systems to different stakeholders; Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions; Ensure and perform all communication with the end-users; Participate to meetings with the development team; Provide services to all stakeholders according to ITIL best practices and handle and document all requests; Improve documentation and create FAQs based on received calls; Write user manuals for information systems as well as web documentation.; Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 1 year of professional experience in user support; Excellent command of English, both written and spoken; Proven knowledge in end user assistance and support of information systems; Strong analytical skills and ability to understand quickly process; Ability to be solution oriented as well proactive and reactive to any problem; High communication skills and ensuring of customer satisfaction; Ability to work in an international/multicultural environment; Strong team player with excellent relationship skills

Requirements

Knowledge of any other language; ITIL Foundation Certification