Junior Claims Handler

The role will initially combine claims administration and claims handling responsibilities, providing an excellent opportunity to build a strong foundation within the insurance industry. We are looking for individuals who are keen to learn about a variety of insurance lines and enjoy working in an international environment across various countries. Over time, the successful candidate will have the opportunity to develop into a full Claims Handler, supporting and representing our Eastern European claims operations.

Responsibilities

Assist in the intake and processing of new claims, ensuring all required documentation is collected and accurately recorded; Enter claim information into the claims management system and update records as necessary; Register payments and reserves; Handle straightforward all lines claims from notification to settlement; Gather and review claim documentation and supporting evidence; Assess coverage and liability within delegated authority limits; Appoint and manage external experts, surveyors and adjusters where required; Ensure accurate claim reserves are established and maintained; Negotiate settlements within delegated authority levels; Maintain claims files and systems in accordance with internal procedures; Provide timely communication to brokers, insureds and internal stakeholders; Manage customer expectations throughout the claims lifecycle; Support positive customer outcomes while balancing policy and business requirements

Requirements

Previous experience in a similar role; Local claims knowledge; Excellent numeracy skills; Bi-lingual (English & Slovakian); preferably also Polish; Ability to communicate, both in a written and verbal format; MS Office - Excel, Word, PowerPoint and Outlook; Eclipse; DOCOsoft; University graduate

Nice to have

Bi-lingual (English & Slovakian) and preferably also Polish

Benefits

First class training and development opportunities; Significant scope for professional development and long-term career growth; Entrepreneurial culture with accessible leaders