Junior Customer Education Consultant for American Region

We are looking for an enthusiastic and detail-oriented Junior Customer Education Consultant to join our team. This entry-level role is customer-facing and focuses on supporting the delivery of educational initiatives through collaboration with Account Teams. The ideal candidate will have a passion for learning and educating customers, helping to drive product adoption through strategic educational initiatives. This role involves assisting with the operational aspects of customer training, including planning, scheduling, and facilitating customer-facing calls and initiatives. The role also involves supporting multiple stakeholders both internally and externally. You will work closely with the services organization, product, marketing, and sales teams to ensure cohesive program delivery.

Responsibilities

Assist in planning and delivering customer enablement programs; Act as a point of contact for customers and Account Teams; Collaborate with Account Teams to identify customer education needs and deliver tailored training solutions; Help prepare training assessments and recommendations; Assist in measuring and analyzing effectiveness of educational initiatives; Stay informed about industry trends and best practices; Foster strong relationships with customers; Assist in planning and scheduling; Administer project management frameworks, processes, and tools; Help manage scope, resources, work distribution, governance, schedules, budgets, and reporting metrics; Provide status reporting; Support stakeholder management; Help facilitate creation of engaging and relevant content; Publish session schedules/calendars and handle customer inquiries; Assist in reporting, data analysis, and program optimization

Requirements

Bachelor's degree in technical or professional discipline or equivalent experience; Ability to work effectively with cross-functional teams; Strong communication and collaboration abilities in English and at least one additional European language; Proficiency with documentation, workspace platforms and AI tools (e.g. PowerPoint, MS Teams, SharePoint, ...); Analytical mindset with the ability to evaluate program effectiveness and drive improvements

Nice to have

Some experience in customer education, training, or a related field is a plus

Benefits

People-first culture; Flexible work model; Focus on well-being; Inclusive environment