Junior Print Engineer

Ergo (a Presidio company) is seeking a Junior Print Engineer to install, configure, and maintain customer printers and copiers across Dublin. The role involves diagnosing hardware/software issues, performing routine maintenance, providing end-user training, and managing printer inventory and supplies. This position suits a dependable, customer-focused individual with prior printer support experience and a full driving licence.

Responsibilities

Install, configure, and maintain printers, copiers, and related hardware at customer sites; Diagnose and resolve hardware and software issues affecting printer performance; Perform routine maintenance, firmware updates, and repairs to ensure optimal printer operation; Provide technical support and training to end-users on printer functions and troubleshooting; Manage printer inventory, including ordering supplies, toner, and replacement parts; Adhere to safety standards and protocols during all repair and maintenance operations

Requirements

Resolute, diligent, and strong customer service orientation; Excellent communication skills with the ability to train and support end-users; Full, clean driving licence and access to a car (essential for regular travel between sites); Previous experience supporting/maintaining printers or similar hardware; Hands-on troubleshooting of hardware and software issues in a field/service environment; Proven ability to manage inventory, order supplies, and maintain accurate records; Irish/EU Citizen or Stamp 4 Visa holder

Nice to have

Relevant technical qualification or certification in IT, Engineering, or related discipline (desirable); Manufacturer-specific printer certifications or training (advantageous)