Junior Technical Account Manager

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

Responsibilities

Monitoring and analyzing the performance of your merchant portfolio, identifying decline patterns and opportunities for improvement across payment methods and markets; Supporting merchants in their day-to-day operational needs, troubleshooting issues and coordinating internally with product, fraud prevention, and other teams to drive resolutions; Preparing and presenting periodic performance reviews with data-driven insights and actionable recommendations; Assisting in the onboarding and go-live process of new merchants, ensuring technical requirements are met and the operation runs smoothly from day one; Collaborating with more senior team members on complex investigations and initiatives, contributing to team knowledge and shared tools.

Requirements

Analytical mindset — you're comfortable working with data, identifying patterns, and translating numbers into clear, actionable narratives; Strong communication skills, both written and verbal, with the ability to manage relationships with internal stakeholders and merchants professionally; Proactivity and ownership — you don't wait for problems to escalate; you investigate, follow up, and close the loop; Ability to manage multiple priorities simultaneously without losing quality or attention to detail; Comfort with ambiguity and fast-paced environments where priorities can shift quickly.

Nice to have

Previous experience in payments, fintechs, or SaaS companies; Familiarity with data tools and business intelligence platforms; Basic knowledge of SQL or data querying; English proficiency for merchant and internal communication; Experience working cross-functionally with product, engineering, or commercial teams.

Benefits

Performance Bonus: Annual bonus program based on company results; Meal Allowance: Monthly allowance to support your meals; EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth; EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning; Language Classes: Language classes to support your personal and professional development; Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs; Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance; Well-being Program: Access to activities and resources that promote physical and mental health.