Key Account Executive

Responsibilities

Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives; Develop and maintain client relationships to ultimately drive revenue growth; Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions; Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities; Cultivate customer relationships and ensure effective service delivery to accounts; Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts; Work with and bring in experts/specialists where required; Oversee and know all account activities for your book of business; Own account relationship and drive overall customer satisfaction for assigned accounts; Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing; May provide customer product training as necessary; Accountable for individual expense budget management

Requirements

Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience; Minimum of 3 years’ experience managing a book of business of Major Accounts; Solution or consultative sales experience working within complex sales processes; Data management experience using Salesforce (preferred) or similar CRM; Strong understanding of Cloud and SaaS; Able to travel 70% + (3-4 days a week on the road) including overnight travel; Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences; Team Player: collaborate with various team members regularly; Ready to own & drive the territory

Nice to have

Salesforce; Startup experience & some vertical experience; Law Enforcement / Public Safety experience

Benefits

Competitive On-Target Earnings and 401K with employer match; Uncapped commissions; Discretionary paid time off; Supportive parental leave policy; Ride along with real police officers in real life situations