Key Account Manager

- Contract: Permanent / 37.5 Hours Per Week
- Salary: up to £44,100 depending on experience, plus commission, a company car or cash allowance, mobile phone and Laptop
- Base Location: Reading and surrounding areas
- Days of Work: Monday to Friday - 09:00 - 17:00

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Our Regional Customer Relationship Manager is looking to recruit a first class Key Account Manager to join their highly skilled and high performing team.

About You

As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management

You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.

You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.

Responsibilities

Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets; Maintaining/updating information via SalesForce and customer files; Developing multi-functional and multi-level business relationships with customers organisations; Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline; Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact; Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities; Identifying and managing the resolution of customer problems to underpin long term account retention; Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals; Working with internal departments and contacts to ensure operational service is delivered and improvement opportunities identified and supported

Requirements

A person capable of decisive and effective decision-making, in a time pressured environment; Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.; Proficient in Microsoft Office/Google Suite applications; Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability; Full clean driving licence and a flexible approach to regional travel and occasional overnight stays.

Benefits

Holiday trading; Enhanced maternity and paternity package; Free life assurance of 4 x salary on joining the pension scheme; Vitality at Work; Free On Site Parking; Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping; Milestone Days off to celebrate with your family and friends; For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses