Lead Barista

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

Eataly’s vibrant marketplace features a variety of quick service experiences, including our Lavazza and Vergnano coffee counter—an essential destination for authentic Italian espresso and beverage culture. The Lead Barista is responsible for owning and operating these counters, ensuring exceptional coffee quality, efficient service, and an elevated guest experience.

Reporting to the QSR General Manager and Assistant General Managers, the Lead Barista supervises Baristas and QSR team members while acting as the on-floor expert for all coffee operations.

Responsibilities

Owns the day-to-day operations of the counter, ensuring consistency in execution, service flow, and overall presentation; Leads by example on the floor, delivering exceptional hospitality and engaging with guests to create a welcoming and memorable coffee experience; Maintains a strong focus on beverage quality, speed of service, and cleanliness at all times; Purchases supplies, beverages and equipment per the direction of the QSR General Manager; Oversees ordering, inventory, and pars for coffee, milk, pastries, and related supplies, ensures proper rotation and minimal waste; Manages transactions and ensures accurate accounting; Supports scheduling, shift organization, and daily communication through shift notes and team alignment; Records shift notes and assists with administrative duties such as scheduling when needed; Ensures department complies with all quality, health, safety and sanitation standards; Documents, investigates and resolves guest incidents; Performs other duties as required or assigned

Requirements

High school graduate or equivalent, post-secondary degree preferred; 2+ years of lead or supervisory experience in food service; Math skills and ability to handle money accurately; Strong knowledge of steps of service; Excellent communication and problem-solving skills; Knowledge of coffee and coffee production, ideally using manual coffee machines preferred; Knowledge of Italian cuisine and beverage preferred; Availability to work onsite with a flexible schedule often including evenings, weekends and holidays; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting; Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; 401K with match; Free family meal daily; Discounts at Eataly; Referral bonus program; and more!