Lead Clinical Configuration Analyst

We are looking for a Lead Clinical Configuration Analyst to play a key role in the technical configuration of platform requirements for Cohere's Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most.

Responsibilities

Ensure thorough understanding of client's technical requirements to facilitate seamless configuration of platform requirements during new client implementations; Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements; Define test scenarios and success criteria for all new and existing client platform configurations; Execute on configuration of platform requirements in accordance with project timelines and client expectations; Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction; Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle, providing education and answers to questions around configurability of client platform requirements and occasionally interfacing directly with clients to address issues; Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work; Good knowledge of Information practices; Assist the manager in all the information security activities implementation and maintenance process; Ensure the team is imparted with competence related to information security; Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager

Requirements

6-9 years of professional experience in a Configuration Management role; Bachelor's degree in Computer Science, Systems Engineering, or related field; Problem-Solving and Critical Thinking Skills: ability to develop deep product expertise and leverage it to investigate issues and provide high-quality problem resolution; Project Execution Skills: experience setting goals and meeting deadlines for multiple ongoing projects; Collaboration: experience interfacing with internal, cross-functional stakeholders and colleagues on the development of product enhancements; Advanced Proficiency in Excel, including advanced functions and data analysis; Experience creating and updating JSON-based business rules to drive system behavior; Familiarity with Jira for task tracking and project management; Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible; Must be comfortable working independently in a fast paced environment

Nice to have

Experience in HealthTech startups; Advanced degree or certification in Computer Science, Systems Engineering or related field; Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets; Healthcare Knowledge: understanding of healthcare systems, medical terminologies, clinical workflows, and regulations