Lead Customer Service Representative

Lead Customer Service Representative - Store 2743488: 5603 Babcock Boulevard, Pittsburgh, Pennsylvania 15237. Time Type: Full time. Shift Availability: Days & Evenings. The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner; Facility Condition: Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties; Merchandising: Completes build-to's for ordering/purchasing merchandise; Sales Controls: Controls merchandise, cash shortages, and other selling expenses; Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions; Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager; Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager; Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports; Provides regular and predicable onsite attendance.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner; Greets customers as they enter the area and thanks customers as they leave; Gives assistance and offers suggestions or recommendations to the customer; Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold; Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions; Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties; Completes build-to's for ordering/purchasing merchandise; Receives and verifies vendor deliveries; Maintains adequate stock throughout the store and supplies in counter areas; Rotates stock properly; Places advertising and pricing signage inside or outside the facility; Controls merchandise, cash shortages, and other selling expenses; Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions; Supervises the activities of customer service representatives in the absence of the Store Assistant Manager; Helps coach and trains new employees; Monitors customer traffic and makes appropriate adjustments to decrease waiting time; Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager; Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports; Provides regular and predicable onsite attendance; Completes daily store reports and other duties as assigned by the Store Manager

Requirements

Ability to work with the equipment, tools and materials listed above; Ability to work as scheduled including arriving to work on time; Ability to communicate information and ideas so others will understand; Ability to perform essential duties and physical functions described below; Ability to work in the conditions described below; Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors; Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead; Ability to occasionally lift and/or carry up to 50 pounds from ground to waist; Ability to grasp, reach and manipulate objects with hands for entire shift; Ability to push/pull with arms up to a force of 20 pounds; Ability to reach overhead for objects; Ability to bend and twist at waist; Ability to communicate orally; Ability to operate a cash register and/or computer keyboard; Ability to stoop, kneel, squat, bend, push, and pull; Ability to work alone; Ability to stand and/or walk for an entire shift; May require climbing a ladder to store and retrieve materials or place and remove signs; Perform approximately 95% of all work indoors, but required to clean parking lots, gas pumps, take out garbage, etc.; Exposure to extreme cold temperatures while performing occasional work in walk-in cooler/freezer; Exposure to occasional noise; Work with minimum direction and periodic supervision

Nice to have

High school diploma or GED preferred; Experience in retail sales preferred; Ability to perform the four basic arithmetic operations (add, subtract, multiply and divide) preferred