Lead Customer Success Manager

At OutSystems, we are accelerating digital transformation globally by empowering organizations to build enterprise-grade applications quickly and efficiently. As the tech hub of Southeast Asia, our Singapore office is critical to our regional growth. We are seeking a high-caliber, strategic Lead Customer Success Manager (Lead CSM) to spearhead relationships with our most vital enterprise accounts across Singapore and the wider ASEAN region. In this role, you will act as a trusted business and technical advisor to Tier 1 and Tier 2 strategic accounts, guiding complex organizations through their digitalization journeys and helping them maximize their return on investment (ROI) using the OutSystems platform.

Responsibilities

Own a high-value portfolio of strategic enterprise accounts across multiple market segments; Develop, execute, and scale comprehensive Customer Success Plans aligning OutSystems capabilities with clients' business outcomes; Partner with enterprise clients to navigate complex adoption scenarios and pitch establishing an OutSystems Center of Excellence (CoE); Collaborate with Account Executives and Technical Success Managers to secure renewals, upsells, and cross-sell opportunities; Establish trust-based relationships with C-level executives, IT heads, and steering committees, maintaining QBRs and executive alignment sessions; Synthesize, quantify, and advocate for ASEAN enterprise clients' requirements to global Product Management and Engineering teams; Champion internal best practices within the APAC Customer Success organization and mentor team members

Requirements

Fluent written and verbal English; 8+ years of experience in a high-touch, customer-facing role within the B2B technology or enterprise software sector; Proven track record in Customer Success Management (CSM), Technical Account Management (TAM), Solutions Engineering, or Technical Professional Services; Deep experience managing large enterprise customers within a SaaS, PaaS, or subscription-based revenue model; Strong comfort level working alongside corporate IT departments, understanding enterprise software delivery, cloud infrastructure, and large-scale digital transformation methodologies; Highly data-driven approach to tracking adoption metrics, measuring account health, and forecasting customer renewal/retention revenue; Proven ability to lead and influence diverse stakeholders internally and externally across different geographies, organizational tiers, and cultures; Bachelor’s Degree or equivalent higher education; Exceptional presentation and negotiation skills in English

Nice to have

Bahasa Melayu; Bahasa Indonesia; Mandarin

Benefits

Competitive base salary with attractive performance-based variable bonus scheme; Comprehensive medical, health, and dental insurance plans; Central Business District (CBD) modern workspace with hybrid working flexibility; Structured career pathing; Global mobility opportunities; Diverse and inclusive workplace; Professional Development Fund; Internal Mobility Program