Lead Environmental Services Technician

Provides Lead Technician direction to departmental personnel assuring the timely delivery of environmental services, sanitation, cleanliness, and safety in a timely manner and promotes harmonious relationships between personnel and all other contacts to optimize customer service and satisfaction.

Responsibilities

Provides Lead Technician direction to departmental personnel assuring timely delivery of environmental services, sanitation, cleanliness, and safety; Promotes harmonious relationships between personnel and all other contacts to optimize customer service and satisfaction; Responsible for cleaning of assigned areas, including hospital critical care areas, patient room areas, corridors, walkways, parking areas, and bed tracking; Assigned duties may include sweeping, mopping, vacuuming, collection/disposal of common and medical infectious waste, floor stripping/buffing, and detailing; Participates in the training and motivation of assigned staff; Works harmoniously with patients, visitors, employees and managers to promote customer service and satisfaction; Responsible for maintenance, correct use, and care of materials, equipment and supplies, including requisitioning and replenishing supplies and notifying supervisor when maintenance or repair is needed; Performs services of Environmental Technicians I, II, and III in relief and staff shortage situations and must be flexible to respond to the needs of any shift; Maintains knowledge of and ensures staff compliance with rules, regulations, policies, procedures, guidelines and laws governing environmental services; Stays current with developments and trends in environmental services cleaning, sanitation, and safety; Identifies and analyzes work processes and recommends changes to improve customer service, effectiveness, productivity and efficiency; Identifies ways to improve work processes and customer satisfaction, makes recommendations to supervisor, implements, and monitors results; Develops effective internal controls to promote adherence with applicable laws, accreditation requirements, and federal, state, and private health plans

Requirements

No education required; Four years of environmental services experience in a healthcare or related institutional setting, or equivalent college education and/or management experience substituting for work experience on a year-for-year basis; Complete departmental training and testing specific to the department; No certification, registration or licensure required; Must be able to follow both oral and written directions; Must be able to demonstrate sanitation techniques and the use of cleaning materials; Must have a working knowledge of specialized cleaning techniques and all Environmental Services cleaning equipment; Must be able to relate well to others and fellow employees and relay procedures to assigned personnel