Lead

As a key member of the store leadership team, you will work alongside the Assistant and Store Manager, leading a group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

Responsibilities

Lead in alignment with the Arc'teryx Vision, Purpose and Values; Support the entire in-store experience during your shift; Support product guides in delivering a world-class guest experience through authentically sharing technical product knowledge; Champion floor leadership and exceptional guest experience by leading from the floor 5 days of the week; Support the oversight and leadership of the floor across the five pillars of the business (experience, product, community, operations and people); Build community by sharing brand information and event specifics with the team and guests; Coach and provide feedback to product guides to unlock their potential and support the store in reaching targets; Support inventory management, including receiving, processing, restocking and destocking, and visual merchandising; Communicate company initiatives, policies, and priorities to the team; Manage store business operations, including sales targets, labor and budget management; Network with potential partners to support events and brand engagement in the community; Manage opening and closing procedures for the store; Answer store phones and respond to voicemails and store emails; Rotate through areas of focus to deep dive into each of the five pillars of the business; Use the Point of Sale system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns; Perform the role responsibilities of the Product Guide as needed; Complete other additional projects, duties, and assignments as required

Requirements

One or more years of leadership experience; 1-2 years of retail experience; Passion for customer service and delivering an exceptional guest experience; Ability to coach others and seek and offer relevant feedback; Comfortable adhering to and enforcing health and safety guidelines at all times; Proven ability to set a clear vision and align a team around common goals; Strong time management skills and ability to prioritize and adapt to daily business needs; Highly flexible and adaptable when faced with ambiguity; Commitment to doing what is right, even when the solution is not the easiest; Strong written and verbal communication; Ability to lift up to 30 lbs; Availability to work Black Friday through the end of the holiday season; Maintain availability across six (6) days per week, including Friday, Saturday, and Sunday; Work a range of shifts every week, including peak days and high-traffic periods

Benefits

Professional development opportunities; Arc'teryx Academies (outdoor skill-building events); Employee Belonging Councils; Employee discounts and Pro Deals; Wellness time; Live it, Learn It Days (dedicated paid days to get outside and explore); 24/7 Employee Assistance Program (EAP); Extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care (full time employees); RRSP matching (full time employees); Eligibility for Arc'teryx Annual Incentive Plan (full time employees); Access to Employee Stock Purchase program where applicable (full time employees); Parental leave top-up and nesting period for new parents (full time employees); Store performance-based bonus plan eligibility