Lead Product Operations Manager (Data)

As a Product Operations Lead, you are a key driver of operational excellence for a cross-functional squad within the R&D organization. This senior individual contributor role will support the Data squad, working closely with the Senior Director of Data Science. You will focus on managing critical initiatives to scale launching and updating machine learning models, support agentic/predictive/conversational/assistive AI-powered features across multiple vertical squads, and improve tooling and best practices for A/B experimentation across multiple functions. The role sits at the intersection of technical execution and strategic planning, bridging product, engineering, and go-to-market teams.

Responsibilities

Proactively identify, analyze, and propose solutions for moderately complex friction points in the product lifecycle, from discovery to launch; Streamline operational workflows and process hygiene across squads to ensure consistent delivery velocity and team alignment; Build positive, effective working relationships across Product, Engineering, Design, and other teams to align expectations and drive execution; Ensure the right contributors and cross-functional stakeholders are brought in at the right time and expectations are aligned; Support the continuous monitoring of KPIs and OKRs, providing data-driven insights to help squads measure performance and make operational decisions; Guide the assigned team in translating metrics and performance trends into actionable insights; Help manage the product tech stack (roadmapping and collaboration tools), ensuring they are optimized for team use; Assist in the quarterly planning process and help align individual team efforts with the broader business strategy; Manage critical initiatives to scale launching and updating machine learning models; Support agentic/predictive/conversational/assistive AI-powered features across multiple vertical squads; Improve tooling and best practices for A/B experimentation across multiple functions; Work with Finance and Data Analytics teams to align on critical KPIs across the Product org; Ensure intuitive and accurate dashboards and reports, maintain clean data and process hygiene

Requirements

6–10 years in product operations, business operations, or program management; Demonstrates success in supporting a large complex cross-functional group in a Product Operations and/or Program Management role; Strong proficiency to conduct root-cause analysis across a wide variety of problems, use first-principles thinking to determine solutions, identify and mitigate risks, and resolve conflicts or impediments proactively and independently; Proven ability to present information clearly and effectively to diverse audiences, including cross-functional stakeholders; Strong attention to detail and ability to manage multiple projects simultaneously; Able to grasp a solid understanding of the business and various product strategies; Familiar with implementing various project methodologies and a growing familiarity with financial principles related to project/product delivery; Ability to work with teams to determine KPIs aligned to team strategies and priorities and to partner with data analysts to ensure appropriate dashboards for performance transparency, monitoring, and action

Benefits

Exceptional health, vision, and dental care; Opportunity for equity ownership; Life and AD&D, short- and long-term disability; Employee Assistance Program; Employee Resource Groups; Fun company outings and events; Unlimited PTO; 401K with company match