Lead, Product Security

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. We're looking for a full-time Lead, Product Security to join our Security team reporting to the Chief Security Officer. This role is a hybrid role based out of our Hyderabad, India Location. In this role, you'll play a key role in maturing Gainsight's Product Security program and embedding customer trust into our SaaS platform by driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle.

Responsibilities

Maturing Gainsight's Product Security program and embedding customer trust into the SaaS platform; Driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle; Assisting with maturing the application security program; Increasing test coverage (% of assets) of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools; Monitoring security gates passed/failed ratio of builds automatically blocked from deployment due to high-severity policy violations; Functioning as a technical team lead to a global team; Occasional travel for team meetings, training, or company events

Requirements

7+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security; Proven experience working in Product Security programs within modern SaaS or cloud-native environments; Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks; Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy; Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms; Experience driving organization-wide vulnerability management and product risk remediation programs; Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment

Nice to have

Experience securing AI/GenAI-powered products and platforms; Hands-on software engineering background with experience building distributed systems; Experience implementing security automation within modern CI/CD environments; Experience leading globally distributed Product Security teams; Security certifications such as CISSP, CSSLP, or GIAC certifications

Benefits

Comprehensive benefits package including full health coverage (including OPD); Wellness and mental health resources; Flexible remote work options; Childcare assistance; Dedicated Recharge Holidays - one long weekend each quarter to relax and reset; Mentoring and career development opportunities