Lead - Program Management - Process Transformation & Automation

We are looking for a highly skilled & collaborative individual, who with his / her in-depth understanding of the Deals Desk, Order Management & Billing space in SaaS environment, can contribute to identifying and structurally driving various system enhancement / improvement initiatives on CPQ, CRM etc. while working with both Business and IT team. Work Hours: APAC Time Zone (10 am to 7 pm)

Responsibilities

Work closely with Deals Desk and Order Management team to identify potential opportunities to automate the process on CPQ; Work with IT teams to drive continuous enhancement on SFDC as per requirements received from pre-sales support teams (Deals Desk & Order Management); Collaborate with Sales team to understand possible opportunities to enhance quote creation process; Drive regular education sessions for both internal and stakeholder teams to drive adoption of CPQ platform; Establish strong working relationship with IT & vendor team to drive and deliver identified projects in defined timelines; Drive BRD creation for requirements received from support & sales team; Develop test cases, coordinate testing, and maintain the UAT tracker; Troubleshoot system errors, address Sales inquiries, and coordinate with IT for issue resolution; Implement product pricing updates in collaboration with the Product team; Ensure approvers are configured correctly per Sales org changes, working with the RevOps team; Work with IT to ensure timely implementation and business alignment; Track project timelines, milestones, and provide progress updates to management; Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization

Requirements

8+ years of experience in Deals Desk, Order Management & Transformation (System Enhancement & Automation); Great understanding / hands-on experience of working on CPQ (any) and SFDC (CRM) enhancements; Excellent communication & collaboration skills, with the ability to interact across all levels, functions, and geographies; Extremely strong project management skills; Proven dexterity in working with IT teams is a must; Problem-solving ability with strong attention to detail; Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint etc.; Strong time management skills, with the ability to handle multiple tasks and meet deadlines efficiently

Nice to have

Certifications around Agile, Scrum, PMP etc. would be a positive; MBA Degree would be preferred