Lead Program Manager, Technology

Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. As a Lead Program Manager within the Technology team, you will work closely with Product, Design, Engineering, Data, and Operations to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals.

Responsibilities

Partner with Technology and Business leaders to identify, assess, and shape high-priority initiatives before formal program investment decisions are made; Lead discovery efforts to determine whether emerging initiatives require dedicated program management support, lightweight operating structures, or alternative execution models; Establish program foundations for newly formed initiatives, including governance structures, operating rhythms, stakeholder alignment models, success metrics, and execution frameworks; Serve as a senior program leadership resource across the Technology portfolio, deploying into high-priority, high-risk, or complex initiatives to accelerate progress, stabilize execution, or unblock delivery; Lead multiple concurrent programs and advisory engagements spanning Product, Engineering, Design, Data, Operations, and other cross-functional business teams; Assess program health across the portfolio, identifying systemic risks, execution gaps, organizational dependencies, and opportunities to improve outcomes; Design and implement repeatable program management standards, frameworks, and operating mechanisms that improve execution quality across the organization; Coach program managers and cross-functional leaders on program management practices, stakeholder alignment, governance design, risk management, and organizational change; Partner with Program Management leadership to evolve portfolio management practices, resource planning approaches, staffing models, and program intake processes; Facilitate executive-level decision-making by synthesizing complex information, framing tradeoffs, and providing recommendations on prioritization, sequencing, and investment; Drive turnaround efforts for programs requiring intervention, including clarifying ownership, resetting plans, rebuilding stakeholder alignment, and restoring execution momentum; Identify opportunities to improve organizational effectiveness through better operating models, scalable mechanisms, automation, AI-enabled workflows, and durable systems; Build reusable playbooks, templates, frameworks, and knowledge assets that raise the effectiveness of the broader Program Management function

Requirements

Minimum of 8+ years of experience in strategy, operations, management consulting, program management, product operations, business operations, or a related cross-functional leadership role; Demonstrated experience leading highly ambiguous, cross-functional initiatives that span multiple teams, organizations, or business functions; Proven ability to translate emerging strategies, executive priorities, or loosely defined opportunities into actionable plans, operating models, and measurable outcomes; Strong business acumen with the ability to evaluate organizational tradeoffs, investment decisions, operating models, and long-term strategic implications; Exceptional systems thinker who can identify patterns, dependencies, organizational friction points, and opportunities for leverage across complex environments; Demonstrated ability to influence senior leaders and executive stakeholders without direct authority, driving alignment across competing priorities and perspectives; Experience establishing structure where little exists, including defining ownership models, governance mechanisms, decision-making frameworks, and operating rhythms; Strong technical fluency and curiosity, with the ability to quickly develop expertise in new domains, technologies, products, and business models; Exceptional written and verbal communication skills, including the ability to synthesize complex information into clear recommendations for executive audiences; Creative systems thinker who thrives in ambiguity, demonstrates strong judgment, and has a passion for simplifying complexity and accelerating organizational outcomes

Benefits

great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community