Lead Service Designer

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs

Role Description

As a Lead Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.

You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver business impact and benefit society.

Responsibilities

Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments; Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams; Understand user, business needs and requirements and the wider operational and organisation context; Analyse user needs and business objectives in highly complex service areas; Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end; Help to define vision and outcomes for products, services and programmes; Lead on design workshops and design sprints with the team, senior stakeholders and users; Rapidly design and test digital prototypes with users

Requirements

You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects; You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales; You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments; You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions

Benefits

Hybrid working model with some flexible working; 25 days’ holiday; Private Medical Health care via Vitality; Pension contribution, Life Assurance; Professional certifications supported as part of learning and development.; A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.; Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.