Lead Technical Success Manager

As a Technical Success Manager, you will independently manage top-tier accounts, ensuring the successful adoption of our AI Development Platform. Your goal is to empower clients to build high-performance, agent-centric applications in a complex IT Ecosystem that significantly reduce cognitive load for end-users. In this role, you will serve as a trusted advisor who establishes deep client relationships and collaborates with cross-functional teams to drive AI innovation and deliver measurable technical and business outcomes.

Responsibilities

Manage a portfolio of top-tier accounts, accelerating product usage through strategic AI adoption in complex, large-scale environments; Perform technical reviews for complex, large-scale systems, and ensure adherence to OutSystems development best practices; Design technical adoption plans to drive strategic business impact by guiding customers to implement agentic systems that maximize platform value; Guide customer development teams through the transition from standard applications to Agentic Workflows, leveraging OutSystems Mentor and Agent Workbench to drive significant business impact; Serve as a customer advocate internally, interfacing with Product Management and Global Support to resolve challenges

Requirements

Strong written and verbal communication; ability to establish trust and supportive relationships; proven problem-solving and analytical skills; proficiency in understanding complex client requirements and driving business outcomes; 5+ years in developing Web/Mobile projects using SDLC best practices; knowledge of AI prompt engineering, LLM integration, and agentic systems; Bachelor's degree in a technical field; proficiency in architecture principles, governance best practices, security concepts and infrastructure performance/troubleshooting

Nice to have

Recognized industry certifications in AI; OutSystems certifications

Benefits

Work at a company at the vanguard of the agentic revolution; Real growth opportunities through structured programs, Professional Development Fund and Internal Mobility Program; Collaboration with a global collective of world-class talent and accessible mentors; Inclusive, equal opportunity culture